Interesting subject and discussion. We have 14 shops and employ about 60 techs. We pay semi monthly, so don’t really look at tech hours/pay by the week.
We have techs making 6 figures, they aren’t the norm, they are highly productive, here are some examples from a recent pay period.
Days worked Clock hours Book Hours
10 …[Read more]
jeffgraser replied to the topic Key Numbers 101 Series – Key # 11 – Oil Change Percentage in the forum Expense Control & Financial 1 year, 7 months ago
Wondering where the 40-45% “normal” comes from? We are a multi-store company all repair (no tires) and we run at about 60%. Can’t see that this is a good or bad thing. We are profitable, work on a lot of cars. Seems like a lot of traffic these days comes from maintenance rather than repair and the #1 maintenance item is still an oil cha…[Read more]
We have always been open Mon- Sat. Saturday is our biggest day of the week by far. Most traffic, most dollars. If you’re only open 5 days a week, maybe adding that 6th day will be the difference maker. This year we are running 28% higher sales and 27% higher car counts on Saturday compared to the average M-F. Our ticket average for Saturday is…[Read more]
An alternative might be to add what we call a General Service person. The GS is typically a straight hourly person that does oil changes/tires and cleans the shop, shuttles customers or whatever else is needed. The GS could also work into being a full technician after time with proper training.
We do this, although we have multiple locations so it may be a bit easier for us (we have floaters to fill in on days off when needed), but have done it since we had 1 location, all the way up to 12. In your case you have 2 service writers, would alternate their days off however works best, and you would have 2 days a week where only one service…[Read more]
I don’t know about this particular company. These check programs do
work, but we have found that they are expensive (fees can be passed on
to the customer, at least that is what they tell you) and a lot of
people don’t carry checks anymore. Even at our stores where we have
manager and sales people that do a good job offering financing and do…[Read more]
jeffgraser replied to the topic Demandforce in the forum Marketing For Auto Repair Shops | Auto Repair Marketing Ideas Online 7 years, 7 months ago
We are just starting to look at Demand Force. Looks like a good program.
Also curious about how it is working for others.