Auto Shop Management Forums

Find answers, ask questions, and connect with our community around the world. Select a forum below to start a post.
Instructions on how to post a message.

  • If a Customer has a Preferred Service Advisor, what about this idea?

    Posted by Tom on August 24, 2022 at 2:04 pm

    What do you think of the following? What suggestions do you have?

    When a customer is making an appointment using the appointment form on your website, they are offered this question:

    Service advisor requested (if available at the time of the appointment):

    ___ Any

    ___ Bubba

    ___ Jethro

    Other possible uses:

    After-hours envelopes question

    CSR asks the question

    A phone answering recording asks the question


    Rob replied 1 month ago 2 Members · 1 Reply
  • 1 Reply
Advertiser / Sponsor
  • Rob

    August 25, 2022 at 4:29 pm

    I feel that having the Service Advisor Requested option on the appointment form of the website is a great option to have. Currently, our CSRs ask that question when taking appointments over the phone. I think it is great for our customers and for the business when our customers can make a special connection with an Advisor. I see more smiles and better communication in every one of those interactions. Those relationships eventually make “key throwers” out of customers and make getting the needed repairs done faster and more efficient.