If a Customer has a Preferred Service Advisor, what about this idea?
What do you think of the following? What suggestions do you have?
When a customer is making an appointment using the appointment form on your website, they are offered this question:
Service advisor requested (if available at the time of the appointment):
___ Any
___ Bubba
___ Jethro
Other possible uses:
After-hours envelopes question
CSR asks the question
A phone answering recording asks the question
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