• November 7, 2012 at 12:00 pm#64234
    Tom Ham
    Participant

    What have you done recently (last few years) to improve your customer

    lounge in some way?

    Do you have photos of your customer lounge that you can post here?

    Thanks!

    Tom - Shop Owner since 1978

    November 7, 2012 at 12:44 pm#72936
    joecval
    Member

    Not much we can do at our current location but this has been one of the cheapest and easiest upgrades we did this year. Customers love it, shop morale is higher and we are more productive :)

    Attached files


    Attachments:

    November 14, 2012 at 9:48 pm#72945
    gcauto
    Member

    I’m not sure how to attach pictures, but over the last 2 years we have painted our office/waiting area, added curtains (we have floor to ceiling windows in the office), added a Keurig coffee maker with a variety of coffee and hot chocolate and a flat screen TV that shows a slide show of the work we do here at the shop along with a recent community event held here.

    January 17, 2013 at 5:54 pm#73026
    randycole
    Member

    Cheryl,

    That’s a good idea with the slideshow – when well done, with good imagery and the right messaging it can be very effective to build empathy (them getting to like you even more). On another note, some of the service lounges I was in charge of also used the flat screen to run their own “advertisements” from very close lying businesses that your customers might enjoy visiting. Like a lunch place, if the repair is being done over the lunch hour. And many of these businesses are happy to pay a small fee such as $50 or so, monthly, for placement on your “advertising channel. Again, the key here is not just to put more advertising into the customers life – rather, building the sense of community (which is reflected in the wording you choose) IS appreciated.

    May 24, 2014 at 8:15 pm#73583
    JIMBOB661
    Member

    We recently painted and installed new flooring along with a new counter. I let my wife choose all the colors and now the room has a much warmer feel. Also installed a counter with a kureig coffee maker and a small fridge under the counter with free bottles of water for customers.

    June 3, 2014 at 1:13 pm#73596
    HemiTom
    Member

    Here is our waiting room. It was wood paneling that we primed and painted over to lighten it up.
    https://www.flickr.com/photos/[email protected]/14152898098/

    June 3, 2014 at 3:56 pm#73597
    Tom Ham
    Participant

    The white lettering on the black counter really makes it “pop”…nicely done.

    Tom - Shop Owner since 1978

    June 9, 2014 at 10:55 am#73608

    In the last shop I ran we added an office remodel including walls, tile floors and a new service counter. We had a Keurig coffee bar, small refrigerator with sodas and a fish tank. The owner had very uncomfortable chairs on purpose because he didn’t want customers to wait. We had 12 inch digital picture frames which scrolled the technicians certifications and pictures.

    June 9, 2014 at 7:08 pm#73614
    Frank Scandura III
    Participant

    Any tips on how to attach a picture?

    Frank M Scandura III

    June 10, 2014 at 5:41 am#73617
    Regarding posting photos:

    Automotive Management Network does not sell member email addresses or other personal information. We also limit the amount of advertising to one sponsor at a time for each page. So, in order to help fund the site we offer a “Premium Membership” which includes several benefits, one of the being the ability to post photos (there is a link/button at the bottom of the message box when you are a Premium Member).

    Cost for 90 days is $29. If you are interested, go here:  
    Also, please check out the companies who advertise on the site. They are a major source of our funding.
    Thanks,
    Tom and Deb

    AutomotiveManagementNetwork.com
    [email protected]
    616-340-2380

    July 28, 2017 at 11:11 am#74793
    ryanbecham
    Member

    Well, you can try this teak wood furniture http://www.javateakoutdoorfurniture.com/products/dining-chairs/ and some other outdoor furniture made of that materials. These are perfect outdoor use, its uniqueness brings good impressions.

You must be logged in to reply to this topic.