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  • Customer Lounge – Ideas? Photos?

    Posted by Tom Ham on November 7, 2012 at 12:00 pm

    What have you done recently (last few years) to improve your customer

    lounge in some way?

    Do you have photos of your customer lounge that you can post here?

    Thanks!

    ryanbecham replied 4 years, 11 months ago 10 Members · 10 Replies
  • 10 Replies
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  • joecval

    Member
    November 7, 2012 at 12:44 pm

    Not much we can do at our current location but this has been one of the cheapest and easiest upgrades we did this year. Customers love it, shop morale is higher and we are more productive :)

    Attached files


    Attachments:

  • gcauto

    Member
    November 14, 2012 at 9:48 pm

    I’m not sure how to attach pictures, but over the last 2 years we have painted our office/waiting area, added curtains (we have floor to ceiling windows in the office), added a Keurig coffee maker with a variety of coffee and hot chocolate and a flat screen TV that shows a slide show of the work we do here at the shop along with a recent community event held here.

  • randycole

    Member
    January 17, 2013 at 5:54 pm

    Cheryl,

    That’s a good idea with the slideshow – when well done, with good imagery and the right messaging it can be very effective to build empathy (them getting to like you even more). On another note, some of the service lounges I was in charge of also used the flat screen to run their own “advertisements” from very close lying businesses that your customers might enjoy visiting. Like a lunch place, if the repair is being done over the lunch hour. And many of these businesses are happy to pay a small fee such as $50 or so, monthly, for placement on your “advertising channel. Again, the key here is not just to put more advertising into the customers life – rather, building the sense of community (which is reflected in the wording you choose) IS appreciated.

  • jimbob661

    Member
    May 24, 2014 at 8:15 pm

    We recently painted and installed new flooring along with a new counter. I let my wife choose all the colors and now the room has a much warmer feel. Also installed a counter with a kureig coffee maker and a small fridge under the counter with free bottles of water for customers.

  • hemitom

    Member
    June 3, 2014 at 1:13 pm

    Here is our waiting room. It was wood paneling that we primed and painted over to lighten it up.
    https://www.flickr.com/photos/[email protected]/14152898098/

    AutoTech Unlimited waiting room

  • Tom Ham

    Member
    June 3, 2014 at 3:56 pm

    The white lettering on the black counter really makes it “pop”…nicely done.

  • deanhock612

    Member
    June 9, 2014 at 10:55 am

    In the last shop I ran we added an office remodel including walls, tile floors and a new service counter. We had a Keurig coffee bar, small refrigerator with sodas and a fish tank. The owner had very uncomfortable chairs on purpose because he didn’t want customers to wait. We had 12 inch digital picture frames which scrolled the technicians certifications and pictures.

  • Frank Scandura III

    Member
    June 9, 2014 at 7:08 pm

    Any tips on how to attach a picture?

  • Site Administrator

    Administrator
    June 10, 2014 at 5:41 am
    Regarding posting photos:

    Automotive Management Network does not sell member email addresses or other personal information. We also limit the amount of advertising to one sponsor at a time for each page. So, in order to help fund the site we offer a “Premium Membership” which includes several benefits, one of the being the ability to post photos (there is a link/button at the bottom of the message box when you are a Premium Member).

    Cost for 90 days is $29. If you are interested, go here:  
    Also, please check out the companies who advertise on the site. They are a major source of our funding.
    Thanks,
    Tom and Deb
  • ryanbecham

    Member
    July 28, 2017 at 11:11 am

    Well, you can try this teak wood furniture http://www.javateakoutdoorfurniture.com/products/dining-chairs/ and some other outdoor furniture made of that materials. These are perfect outdoor use, its uniqueness brings good impressions.