benzfxr replied to the topic Are You Sure About This “Educating the Customer” Stuff? in the forum Customer Service 1 month, 1 week ago
If we don’t educate the customer, they will educate themselves. And in searching for answers they will invite confusion, and then you need to deal with “i Googled it and what I really need is x, not what you told me. Mother Google would never have misleading information, I know –
Without any experience in automotive you’ll want to be sure the shop is properly staffed. For example if the old owner did a lot of diagnostic work who does it now. If he writes most of the service, how does it now.
Also so you said it’s a chain, what does that mean? Franchise? Are the any fees?
Is is there an advertising fee for all the…[Read more]
training will not increase your hybrid business, marketing does that. training keeps your techs safe. – we have trained some of ours techs and plan on all of them being trained by mid 2018
future tech does our training: https://www.futuretechauto.com/
The reason why I decided to work
with AutoVitals goes way beyond inspections. It’s the first time I can do all
of the following with one company:
InspectionsCRMWeb PresenceNew customer
keepingShop dispatchingWorkflow management Reporting that
includes: Team effectivenessAdvisor performanceSales by makeARO by m…[Read more]
AutoVitals is a great program and works well with Mitchell Product. The training program is great and wont leave you wondering what to do, or how to do it. There is also shop workflow management and technician dispatching (not available on Bolt-on) AND if you ever change operating systems AutoVitals will stay in place (bolt-on is an add on to…[Read more]
Take a look at AutoVitals you’ll be surprised. As a trainer for them and an independent business coach for EliteWorldwide I’ve worked with several clients that have switched with great success. AutoVitals works well with many shop management programs including Mitchell 1.
And there is world class shop work flow management available also…[Read more]
benzfxr replied to the topic I can buy the parts online alot cheaper !!!!!!!! Thoughts ? in the forum Parts and Tire related topics 1 year, 11 months ago
try to change you sales presentation to include something like: … there are a couple of options for this repair, we did find a less expensive part and can do it for $1.00, but that part is not very reliable, we have tried them before. in fact we wont even warranty it more than 6 months – the premium part for your car is only $5.00, it will last…[Read more]
benzfxr replied to the topic Lube Sticker Printers – Links, Ratings and Reviews in the forum Equipment And Tools 3 years, 1 month ago
we have two Cobra systems, rated 10 – great customer service as well.
We did move 2 1/2 years ago. When we first opend in the old location in 2001 the surrounding area was pretty nice. It didn’t take to long to get around town. Fast forward a few years, crime increases, graffiti – cars broken into, difficult to navigate traffic jams to get to and from the shop. We found a place closer to a “better” part of town…[Read more]
We take our tech pay x1.2 (to cover other costs) and divide by .30 to achieve gross profit of 70% example 28.00 per hour x 1.2 = 33.60 / .30 = $112.00 per hour (we pay flat rate)32.00 x 1.2 = 38.40 / .30 = 128.00 per hour (we pay flat rate)you’ll want to try to average 60% overall parts and lobor gross profit .You need to know all of your KPI’s…[Read more]
benzfxr replied to the topic Alldata Manage Elite Shop Management System- Is it time to move on? in the forum Automotive Shop Management Software 3 years, 4 months ago
I highly recommend YES Management, by Pace Computer – I’ve used them for about five years (I own the program and pay small monthly support fee and I love the fact employees can call themdirectly, it’s worth every dime. http://pacecomputer.com/Motive power is a good program, I did not use them because I needed more inventory control than they…[Read more]
benzfxr replied to the topic Service Advisor Training – Links, Ratings and Reviews in the forum Employees 3 years, 9 months ago
ELITE 10+++++++++++ yes, I know I’m an Elite business coach, BUT I’ve sent two employees through the program as have many peers and clients all with outstanding results – Its more than training, there is 6 months of follow up the make sure the lessons stick check the link for more information: http://www.eliteworldwidestore.com/affiliate-details/46…[Read more]
Great idea, I would think if your going to license this you need to be familiar with and compliant with the needed federal regulations. I also think you can get many shops to take advantage as well. We use the Bosch credit card program and this does put our name on the credit card, with zero risk on my park – Here is the link to our website for…[Read more]
When you take a tech from one day on the week all you’re doing is moving 8 hours of labor inventory from one day to another.
Consider a four day work week. On a correct rotation the employee will have a 5 day weekend every three weeks.
You can add staff, increase production and not need additional shop space
Independent business…[Read more]
Here is an article I wrote in 2012:
Let’s Clean Up
Let’s talk about cleanliness. I mean really clean, not just
on the surface. Ever walk into a business that looked clean initially, but
really wasn’t? You could just tell. The next thing you know is you’re looking
closer at the places under tables and chairs and then it’s pretty obvio…[Read more]
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