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  • Changes in the last 5 years

    Posted by lowellnigoff on November 25, 2013 at 1:18 pm

    I sold my (Toyota/Lexus) repair shop 5 years ago after 29 years in business and retired. I am assisting my son in opening his own shop. He has 20+ years experience as a mechanic and service writer.

    My question for shop owners is, what has changed in the last 5 years that impacts how you do business?

    Lowell Nigoff
    Lexington, KY

    Tom, it is nice to see you are still kicking.

    Alan Ollie replied 8 years, 6 months ago 3 Members · 2 Replies
  • 2 Replies
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  • Tom Ham

    Member
    November 25, 2013 at 3:42 pm

    You too, Lowell.

    Changes…
    #1: Decent employees significantly harder to find.
    #2: Competition stiffer, marketing more sophisticated.
    #3: Technology screaming ahead….not just the cars, but the technology of all that goes into running the business.
    #4: Available resources to deal with all of the above vastly better.
    I assume that you guys are going to take your previous model and fine tune it…which should work out quite nicely.
  • Alan Ollie

    Member
    December 16, 2013 at 12:36 pm
    #1: Decent employees significantly harder to find.
    #2: Competition stiffer.
    for sure.