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A tool that we have available in our shop management software is to record a voice message from the customer and attach it to a work order. Then the tech can play it back from any computer in the shop as often as needed. It is very difficult for a service writer to remember everything all the customers said and to writer it all down quickly. This tool helps especially for complex issues.

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You might want to take a look at Motive Power 3.5, shop management software.  Motive Power is designed for independent mechanical repair shops and has built-in time clock for each tech.  You can just click on and off a job to record your time.  You can purchase the software with no monthly fees and us it for as long as you like.  Motive Power runs on Microsoft SQL server 2008 which is supported by MS until 2019. More about Motive Power at cohenconsulting1.com.

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The reason for being in business is to be able to make enough money

to pay your employees, pay the overhead and make something for

yourself. If a customer is so difficult that is cost you money to

meet his or her requirements or maybe you just don’t have the

expertise to service the vehicle it is time to “fire the customer”.

One way to do that is to just raise the price so high that they go

elsewhere. Or you might just tell them you won’t do their work

anymore. It is a free country and you have just as much right to

refuse there business as they have to go to another repair shop. If

you have the right computer system in place, you can tell which jobs

are profitable and which are losers. Take in the profitable jobs and

pass on the ones you lose on. You will stay in business if you know

what you do best.

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Check out Motive Power 3 Shop Management Software. It is for independent

shops and you only pay for it once. You can find more about it at

http://www.cohenconsulting1.com.

Steve

[scohen-sc-rr-com]

I have been selling and supporting shop management system for 19 years.

If you are serious about buying a commercial business system then don’t

buy a consumer printer unless you want to keep buying a new one every 6

months to a year. I have shops that print 2000-3000 pages a month and

they use HP LaserJet P4015n. This printer is rated up to 52 page/minute.

This support printing from 5 or more computers all day long. If you have

less printing and fewer users then go with the HP LaserJet 3015n. The

last one I sold lasted the high volume customer 4 years.