[aaronk]

We use Auto Owners Insurance. We had to upgrade to a “Tier one” plan like what new car dealerships have. You pay one flat rate for liability coverage. It doesn’t matter how many vehicles you have under this policy. Collision coverage is based per vehicle. 

[aaronk]

We use Identifix. We have been thinking about checking out IATN but I don’t know if I want another subscription.

[aaronk]

We use Repair Shop Solutions and so far we have had a good experience with them. I would rate them at 8. I would rate higher if it integrated better with our shop management software. It would be nice to access it and view history right through Mitchell. Definitley worth checking out.

[aaronk]

Well Mitchell Seems to be getting worse.

Ed Gordon- I have had several people from Mitchell tell me the same thing about a virus or malware so I had two different IT companies come out and take a look. Our system is squeaky clean and all of our computers far exceed the system requirements that Mitchell says the systems needs. Now every time we call Mitchell tech support, the people we talk to have no clue how to help us. They keep telling us to post a question on the forum for help. WHY IN THE WORLD would tech support tell us to ask for help on a forum??? Isn’t tech support supposed to help us with technical issues? I had another Mitchell rep tell me that Mitchell does not plan to improve on their core program. They are only going to concentrate on “add on” modules like Bolt on Technologies. We actually had a tech support rep tell us that we are what they consider “power users” of the program and the program was not designed to handle a shop of our size and volume. He said they are geared toward smaller shops. It’s interesting that the sales person didn’t mention that when he sold me a 2 year contract for $300 per month. I can handle a few glitches here and there but when they happen all day every day and seem to have no fix in sight, I’m done.

So far we are looking at:

Protractor

Auto Biz

Maxxtraxx

If anyone has any info to add for any of these systems, it be very much appreciated!!

[aaronk]

2004

1. Tracking customer repair history

2. Better sale tracking

3. Saving estimates for future

4. Marketing