Guest Posts
The RIGHT Way to do a Service Advisor / Writer Interview
#hiringserviceadvisors
Service Advisor Million Dollar Phone Calls
The Million Dollar Phone Calls From the time your advisors first pick up the phone, all the way through your service recommendations, there is one thing that is happening over and over again: The sales process. Putting first things first, every new customer needs to be sold on your shop. They then need to be…
PODCAST: Am I ready For A Branch Store?
Is there another branch location in your plans? Have you ever thought of growing your brand into other communities? There are an art and science to intelligent growth. According to this Academy panel, it is not an easy task. You can choose an acquisition or open a brand new location. LISTEN HERE. The Panel includes…
Eliminating Waste in Auto Repair Operations
Eliminating Waste in Auto Repair Operations Eliminating waste in automotive repair operations will reduce cycle time, increase vehicle throughput, achieve greater sales volume and increase profits. Waste in the repair cycle can be found in redundancy, unneeded actions and information lag time. Waste can be costly and focusing on eliminating it will make a business…
PODCAST: Shop Talk – Time Management and Digital Inspections
Shop talk with three shop owners; John Constantin, Jim Fleishman and Mike Schultz talk time management and digital inspections. LISTEN HERE Systems for time management will either make our lives easier or without them, our stress level could be at Defcon 2. You may use post-it notes or digital software to stay on track and…
How to Deal with Sales Objections – 5 Steps in 60 seconds
#servicewritertraining
PODCAST: Can David Beat Goliath?
The Academy panel dives into the dichotomy of David and Goliath. David, quick nimble and did not perceive that he was an underdog. The panel considers that larger industry players can be Goliath-like … complacent, too structured, weighed down with rules and inflexible. It doesn’t mean that it is bad, but they say small and…
Employee Training Guide
A Shop Owner’s Guide to Employee Training Every day vehicles are becoming more complex, the advancements in technology are changing our industry, and customers are becoming more sophisticated. Because of these advancements, one thing is for certain: The shop owners who embrace training are the ones who will be able to stay well ahead of…
PODCAST: Your Turning Point – The pivot that improved your business.
Have you ever thought about a big event that you could call a life pivot? A circumstance that made a change in your life or your business? Many of us can claim distinction to some monumental occurrence that could be classified as an important pivot point. This Academy is all about those pivots. Kim Auernheimer…
PODCAST: Technician Training – Strategies and Rewards
Training Technicians is an Investment That Must Be Made and Funded. Shop owners must create a learning culture in the business that allows the entire team to understand the value of training. It doesn’t end at 5 PM. The shop owner must generate the profits necessary to invest in a comprehensive training program for the…