Guest Posts
10 Ways to Make Time for Training
#serviceadvisortraining
PODCAST: Improving Your Soft Skills. How To Lead and Spread a Positive Vibe.
Improving Your Soft Skills. How to Lead and Spread a Positive Vibe. Soft skills are the personal attributes that go a long way in building and enabling you to interact effectively and harmoniously with other people. A soft skills inventory can be active listening, Enthusiasm, Attitude, Communication skills, Teamwork, Work ethic, Flexibility, and Courtesy, among…
Track Lost Leads!
#autoshopmarketing
The Challenges a Growing Economy Places on Your Shop
The Small Business Challenges of a Growing Economy According to most indicators the United States economy is growing at a pace not seen in years. Economic expansion is a positive circumstance and will support business success. However it can present challenges not experienced in a slower growth phase. Employees and other resources can become scarcer…
Advisors – Why Did Your Numbers Drop?
#serviceadvisortraining
PODCAST: What Drives Your Parts Buying Decision?
This Town Hall Academy summit features Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, John Long partner in Schertz Auto Service in Schertz, TX, and Keith Katz, owner of Quality Service Center in York, PA. The panel covers part quality, service, availability, training, price, and warranty. We also get into credits and…
The Cost of Customer Complaints
The Cost of Customer Complaints When it comes to customer complaints, most shop owners are aware that there’s some economic price they’ll ultimately have to pay for the complaint, but will typically have no idea how much each complaint actually costs. This article will aim to bring some clarity to this long-disputed issue. When a…
Properly Training Advisors / Writers for the Long Term
#servicewritertraining
How to Turn Price Shoppers Into Customers
#servicewritertraining
New Service Advisors – Starting Them off on the Right Foot
#serviceadvisorhiring