Guest Posts
PODCAST: Business Coaches LAB on Standards
Standards, in a business, is the bar, the rules that set the level of quality, service, experience, caring, and engagement. The problem is so many times the owner is so busy doing whatever he’s doing in his business mistakenly believing his job is to make sure cars are fixed. Listen HERE. Owners forget about the…
Improving Customer Satisfaction – 5 Tips
Improving Customer Satisfaction – 5 Tips We can all agree that generating happy customers is critical to the success of your shop. Below you’ll find 5 tips that are going to help you do just that. Apply them, and you’ll be pleased to see the positive results that come from making just a few simple…
Episode 46 – Customer Pickup of Their Car – Handling it Correctly – Jeff Cowan
#serviceadvisortraining
PODCAST: 21 Tips to Gain an Edge over the Competition Part 3
21 Tips To Gain An Edge Over Your Competition – Part 3 With me, in this part three is the same crew from part two and part three. Todd Westerlund, CEO of Kukui , Jeremy O’Neal Freedom Automotive in Hesperia, CA and President and lead sales trainer for Advisorfix and Mark Goldsmith Mark’s Independent Service…
PODCAST: What Separates the Outstanding Technician
Outstanding shops attract outstanding technicians. Outstanding technicians want to work for outstanding shops. Listen in on a great dialogue that covers qualities and attributes like Passion, Precision, Pride, Perseverance, and Humility. This episode is not about being an A, B or C tech it is about all other traits that make for an outstanding technician.…
PODCAST: Father and Son / Owner and Prodigy
Scott and Michael Waddle of Precision Auto Service, Langley, British Columbia. Shows us that a tandem of father and son can unlock different creative and innovative skill sets applicable to the modern shop of today. Listen HERE. Listen to how Scott is nurturing his son’s gifts and transforming them into assets their shop can use.…
Episode 45 – 5 Biggest Holes in the Advisor Sales Process – VIDEO – Jeff Cowan
PODCAST: You Must Manage Your Labor Profit Before Anything Else
David Justice – You Must Manage Your Labor Profit Before Anything Else When David Justice sold his $5M business he was already speaking and coaching in partnership with NAPA. To help run his business David created the Labor Profit Management tool to keep a tight and smart handle on his labor and he was traveling…
Using Key Performance Indicators in Automotive Shop Management
Using Key Performance Indicators in Automotive Repair Management In the automotive repair business circumstances will always require management attention. If a business is to sustain positive growth then key performance indicators can be evaluated to identify areas to which attention should be focused. When utilizing key performance indicators they should always be compared to bench…
The Problem with Helping Your Techs Diagnose Vehicles
The Problem with Helping Your Techs Diagnose Vehicles When your techs come to you to tell you they’re stumped, and you give them a recommendation, you’ll lose regardless of the outcome. If you solve the problem, you’ve sent a message to the tech that you’re more knowledgeable than they are, which is not going to…