Guest Posts
Comebacks: Prevention, Reputation and Cost [THA 224] – AUDIO 39 Minutes
Audio Link How closely do you track comebacks in your shop? Do you look for trends? Is it human error or communication gaps between customer and service advisor, and service advisor and technician? Sometimes the most loyal customers arise from correcting a mistake, but often times we are unaware a mistake even happened. In this…
Drop the Keys and Fix It [RR 642] – AUDIO 42 Minutes
Audio Link Think about the latest procedure or surgery you had. You put all your trust in your doctor and the medical staff as you were getting put under anesthesia. Can we translate that trust into auto repair customers? How do we gain “Here’s my keys, I trust you, fix it and let me know…
Five Service Details That Can’t Be Ignored In The Operation Of Auto Repair Shop
The high-quality service of auto repair shops has always been an important issue for customers. As an auto repair shop, better service can attract new customers and retain old customers. On the contrary, poor service will keep customers away from us. Therefore, to improve service quality, we must start with the details. Let’s take a…
Setting Customer Expectations – VIDEO 5 Minutes
Nine Can’t-Miss Auto Repair Shop Marketing Tips
Thanks to last year’s unexpected pandemic, auto repair shop marketing is as important as ever. We all watched how the world in the blink of an eye went digital and shop owners who refused to adapt, found themselves scrambling looking to create an online presence. COVID ushered in a digital era unlike any we’ve seen…
Improve Your Capabilities and Processes: Get Lean [CC 090] – VIDEO 28 Mins
It’s time to get lean with your processes, procedures and the basics of organizing your shop for optimal performance. I recommend you watch the video so you can see the incredible organizational strategies Craig Caudill has implemented at Fine Tuned Auto in Erie CO. Use it as a template for your shop.
Dwayne Myers and Virtual Shop Tour with Jonathan Ortiz [AW 053] – VIDEO 30 Min.
Guest Host Dwyane Myers talks about technician career paths. Check out the Virtual Shop Tour by Jonathan Ortiz from Foreign Affairs, Palm Beach, FL and take the Trivia Challenge
My Biggest Mistakes [THA 223] – AUDIO 40 Minutes
Audio Link In this episode, my panel discusses some of their biggest mistakes they’ve overcome as shop owners. We all wish we could go back in time and fix mistakes from ever happening, but unfortunately, there is no crystal ball for life. Instead, it’s important to reflect and turn it into a learning curve for…
Leadership Series Part 1 [RR 640] – AUDIO 38 Minutes
Audio Link How often do you work on your leadership skills? If you don’t, where do you start? Every business owner knows they need to be strong leaders, but how many are consciously working on it? Mike Davidson, a John Maxwell Certified Teacher, Trainer, and Coach, will be bringing you a 5 part series on…
EOS Part 4: Data with Barry Barrett [RR 639] – AUDIO 33 Minutes
Audio Link We are on 4 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. In this episode we discuss data in terms of measurable numbers that give you the pulse on your business. Shop owners often only measure their business success by the number in the…