Guest Posts
EOS Part 5 with Barry Barrett [RR 645] – AUDIO 30 Minutes
Audio Link We are on 5 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. Did you know issues aren’t always bad? Sometimes issues can be positive and an opportunity for growth. How many times have “issues” been brought up during team meetings with a discussion that…
Eliminating Angry Customers, Survey Scores – VIDEO Episode 052721 – Jeff Cowan
Taking Your Toolbox Home with Justin Barrett – AUDIO 29 Minutes
Audio Link Justin is the owner of Barrett Automotive and has been trying to pack up his toolbox in the shop for good for the last 11 years. How many other owners out there have trouble leaving the bays? The temptation is to default to being a technician, you were always most comfortable in that…
Building Customer Trust [THA 225] – AUDIO 44 Minutes
Audio Link We all know building customer trust takes time and doesn’t happen overnight. So when does it happen? It starts with every single touchpoint you make with your customer. From marketing, to the way your storefront looks, and that first phone call, every interaction inches you further in developing trust. Find out how to…
Employee Amenities with JJ Greenfield and Kelly Michel [CC 091] – VIDEO 21 Min.
Take a look at top-notch employee amenities from JJ’s Auto Care and Kelly’s Auto Repair. Both shops are located in Florida, and with that humid summer weather, you’ll see a refreshing way their technicians beat the heat! Showing your employees how much you value them can also be as easy as providing lunch once a…
Chris Chesney and Shop Tour with Judi Haglin [AW 055] – VIDEO 30 Minutes
Guest host, Chris Chesney, Sr. Director Customer Training, Carquest Technical Institute and Virtual Shop Tour with Judi Haglin, Haglin Motors. Denver, CO.
Technician Outlook with Jake Sorensen [RR 643] – AUDIO 35 Minutes
Audio Link Are you having trouble finding qualified technicians? Have you ever thought about starting an apprentice program but you don’t know where to begin? In this episode Jake Sorensen breaks down all the classic questions and concerns that arise with apprentice programs. It’s time to stop complaining about a technician shortage, and start becoming…
How to Attract the Best Employee Candidates
My first professional sales job was selling furniture. I refer to it as professional because it was my first time working for a company that had professional sales training, processes, leadership, and accountability. From the very first day of employment, it was clear to me that the company was serious, and they were looking for…
Clint Dudley and Virtual Shop Tour with Pete McNeil [AW 054] – VIDEO 35 Minutes
Guest Host Clint Dudley talks about technician pay. Check out the Virtual Shop Tour by Pete McNeil, McNeil’s Auto Care in Sandy, UT and take the Trivia Challenge
Partnership Agreements [RR 642] – AUDIO 32 Minutes
Audio Link No one plans for partnerships to crumble or marriages ending or an unforeseen death to occur. But what happens when it does? Do you have legal documents in place? No matter what stage you are in owning a business, it is a necessity to plan for the unexpected now, rather than later when…