Guest Posts
Facing Our Challenges Head-On [RR 653] – AUDIO 36 Minutes
Audio Link We are a vibrant, growing and essential industry. And like many dynamic industries, we have obstacles to overcome that make what we do fun yet challenging. How do we grow and meet said challenges? Well, Craig Noel’s passion for changing the perception of the automotive world is hard to miss in this episode.…
What My Dad Taught Me with Emily Chung [RR 652] – AUDIO 21 Mins
Audio Link To those of you that have grown up in this industry, what are your most vivid memories? Was it helping change oil on the car, washing cars, or learning how to drive a standard? Whatever the task was, it is probably ingrained in your memory. Parents have a huge impact on our lives…
Career Paths: Technician to Manager [THA 229] – AUDIO 34 Mins
Audio Link Welcome to a special Live town hall academy recorded at Dynamic Automotive’s 25th-anniversary celebration in New Market, MD It’s always interesting to hear the unique paths people have embarked on to be in this industry and to grow in it. Seniority doesn’t always trump leadership skills and a drive to become invested and…
CarmCast Episode 093: Day End Processes [CC 093] – VIDEO 25 Mins
Do you have a set of tasks that need to be performed at the end of business every day? Does this discipline help your team keep focused on customer service, securing your money, and the facility for closing time? My panel provides you with a few of their day-end disciplines that, as you’ll hear, provide…
Hitting Rock Bottom and Climbing Out [RR 650] – AUDIO 33 Minutes
Audio Link The hardest part about moving forward is sometimes going backward. Moving out of your comfort zone and embracing change can be a struggle for all of us to do. In this episode, Jeff and Donna Hazeltine share an emotional story that happened just 8 months ago. They had hit rock bottom with their…
Imagine Being a Happier Advisor – VIDEO 5 Minutes
Chris Cloutier and Shop Tour by Sam Craven – VIDEO 32 Minutes
Guest host shop owner Chris Cloutier from Golden Rule Auto Care, CEO AutoText.me and the Virtual Tour provided by Sam Craven, The Garagisti, Houston, TX. Trivia about the Corvette ZR1
Make Price Irrelevant [THA 228] – AUDIO 41 Minutes
Audio Link Everyone strives to implement good customer service. But what about creating an exceptional customer experience? Being friendly and helpful to customers while repairing their vehicles correctly is plain old expected. In a restaurant or hotel or anyplace for that matter, what is going to push you to remember the experience? Have you asked…
Satellite Location with Tom Grady [RR 649] – AUDIO 26 Minutes
Audio Link So many shop owners want to expand their business but oftentimes have a hard time finding a second location to purchase. You can wait years before a business location becomes available. And sometimes you find the land but building from ground up isn’t an option for your budget. Have you ever thought about…