Guest Posts
Service Advisor Pay Programs Tips That Work
Service Advisor Pay Programs Tips That Work If you are looking to drive up your profits, you need to ensure you have service advisors that have the right attitude, aptitude and ethics. They will need to have the natural talent to sell, they will need to be well trained, and they will need to have…
8 Keys to Selling Auto Service
8 Keys to Selling Auto Service 1. Know your customers’ buying habits. You’ll need to know your customers’ buying habits as well as their service histories. You should always request your first-time customers’ service records, and should ask them about their service histories verbally as well. This information can be extremely helpful during any sales…
Achieving Continuous Growth in Automotive Repair
Continuous growth can be achieved through continuous improvement. This is true in any business. Continuous improvement rests on understanding the marketplace, knowing competitor’s strengths and weaknesses and honestly assessing your own strengths and weaknesses. Strengths and weaknesses are determined by customer perception. And customer perception of performance is based on their definition of value. Following…
Creating Team Spirit in an Auto Repair Shop
Creating Team Spirit in an Auto Repair Shop Henry Ford once said, “Coming together is a beginning. Keeping together is progress. Working together is success.” Clearly one of the keys to success in building an auto repair shop is having your entire staff working together as a team. The question is, how do you create…
What Every Service Advisor Should Know About Selling
What Every Service Advisor Should Know About Selling Many years ago when I was still working on cars, I came to the realization that I would someday own my own shop. I also realized that in order to do so, I would first have to learn how to sell service. The challenge I faced at…
Employee Management in an Auto Shop
Many small business owners started as a successful professional in their line of work with enough initiative and the communication skills to become a business owner. And with a business comes employees. The skills needed to manage and get the most out of employees aren’t just instilled in a person’s makeup. They must be grown…
Pricing, Ethics and the Reputation of Your Business
Pricing, Ethics and the Reputation of Your Business At Elite we know that once someone comes into your shop, you’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the prices you charge. They’ll tell you they…
Why Good Businesses Fail
Two minute video – excellent point Click here to view #autoshopmanagement
5 Ways to Find the Technicians You’re Looking For
5 Ways to Find the Technicians You’re Looking For One of the challenges that shop owners have faced for years is finding and hiring qualified technicians. Here are 5 of the most successful techniques that I used to find the superstars when I was still operating shops. 1. Make an offer that is hard to…
8 Important Tools Every Service Advisor Needs in Their Toolbox
8 Important Tools Every Service Advisor Needs in Their Toolbox As is true with the top techs, the top service advisors in America need a number of tools in order to succeed. Here’s a list of important tools you can provide to your advisors that will help them maximize sales, customer satisfaction and your shop’s…