Guest Posts
The Automotive Repair Business Annual Check Up
The end of the year is the time we start to look forward to the next year and develop goals and plans. Performing a check up on the state of the business will help to identify opportunities to be taken advantage of and weaknesses that need to be improved. Also the checkup will define or…
Should Your Shop Be Open Christmas Eve? – Try This Idea
This year Christmas is on a Friday, and Christmas Eve is historically not a big sales day for most, so shop owners have the opportunity to offer their staff a 4-day Christmas weekend if they close on Christmas Eve!!! Who wouldn’t want that? However, to close and lose a day’s business, plus the burden of…
Know Your Numbers
Know Your NumbersBy Bob Cooper Over the last 25 years I’ve been amazed to discover just how many shop owners are lost when it comes to knowing and understanding “the numbers”. In order to build a successful auto repair shop, you are going to need to know two sets of numbers: your “financial” benchmarks, and…
Do you know what your Service Advisor’s closing ratio should be?
#serviceadvisortraining
The Automotive Repair Work Scheduling Process
The work scheduling process in automotive repair is generally undertaken in a phased manner. The first phase involves loading the shop to the desired capacity ensuring that sales goals will be met and the most will be made of available resources. The second phase involves actual assignment of work to specific resources including people and…
Service Advisors – Keys to Dealing with Sales Objections
The Keys to Dealing with Sales Objections When it comes to dealing with objections, most service advisors shut down as soon as the customer says “It’s too much money”, or “I’d like to think it over.” There are a number of reasons why, but the single most common reason is that the advisors don’t know…
The Best-Kept Secret to Generating More Referrals
The Best-Kept Secret to Generating More Referrals As we all know, the most powerful form of advertising always has been, and always will be, word of mouth. Although every shop owner would like to believe the majority of their customers are songbirds, the reality is, they’re not. I am not suggesting that you don’t have…
The 3 Primary Components of Scheduling In Automotive Repair
There are three components that should be considered when setting a work schedule or when making adjustments to it. The first component is resources which refers largely to personnel but can also refer to assets such as bays and equipment. When planning or adjusting a schedule this is generally the first consideration. Reassigning work can…
Checklist for Building a World Class Shop
Checklist for Building a World Class Shop We work with many world class shop owners throughout North America, and over the years we have discovered that the majority of them have a number of things in common. Beyond the fact that they are owned and operated by people who have clearly defined goals, the right…
Cell Phones at Work getting out of hand?
This topic is covered very nicely in this 9 minute video Click here to view