Guest Posts
Succession Planning Discussion – Video
Marketing Budget – How Much Should You Spend?
Marketing Budget – How Much? In the world of auto repair and service, one thing is for certain: You are going to lose customers. They will move, no longer have a need for their automobile, turn to one of your competitors, or buy a new vehicle and then take it to the dealer for service.…
Employee – Employer Relationships in an Auto Repair Shop
Business success is built on relationships. And in business there are 3 basic types of relationships – those with superiors, those with peers and those with subordinates. People learn to work with superiors in order to be employed but pressure to establish positive relationships with peers and subordinates may not be as great. However these…
Social Media Strategy – Greg Buckley and Frank Leutz
The 5 Most Common Hiring Mistakes Shop Owners Make
The 5 Most Common Hiring Mistakes Shop Owners Make The top shops in America realize that in order to build a successful business they will need to have team players that are self-starters, who can produce, and who will never compromise their ethics. Over the years I’ve not only been fortunate enough to hire many…
Shop Owner Interview – Kevin Donohoe – Pacific Motor Service
Shop Owner Interview with Kevin Donohoe – Pacific Motor Service Listen to the interview: https://remarkableresults.biz/e143/ #shopownerinterviews
Upselling First Time Customers
Ethical Sales and Full Disclosure I am sure you will agree that in our industry there are a number of unwritten rules that shop owners have followed for decades. They know that they have to hire gifted technicians, stay at the forefront of vehicle technology, and can never jeopardize their relationships with their customers; just…
The Major Factors of Shop Management Software Implementation
When an auto repair business sets out to implement a new software system there are three major factors that influence the success of the endeavor – the people, the place and the system. Software systems are built to support business processes and business processes are conducted by people. Therefore the people are critical to the…
What do Techs REALLY Think?
Find out what this tech thinks about a lot of topics. Recorded interview with Matt Fanslow from Riverside Automotive in Redwing, MN Click here to listen #automotivetechnicians
Why Good Employees Leave
Earning the Continued Trust of Your Internal Customers – Your Employees Many years ago I read an article that featured an interview with Herb Kelleher, the co-founder of Southwest Airlines. In the article he stated that he and his mother (who was a Harvard graduate) would often debate who was more important: He argued that…