Guest Posts
Women in Automotive Technology – Video Discussion with University Seniors
#autoshopfuture
Setting Your Auto Repair Shop’s 2017 Goals
Setting Your Auto Repair Shop’s 2017 Goals When it comes to setting your long-term goals, you need to make sure that they all align with your core beliefs and that they are challenging enough to inspire you. As the leader of your company, it’s your job to inspire your entire team, and I’m sure you…
The True Essence of Selling for Service Advisors
The True Essence of Selling In a world where service advisors don’t want to be considered salespeople, we need to search our souls. Why is it that “selling” has become a dirty word? Why is it that we cringe at the term “sales?” It’s simple! Most service advisors do what they do each day because…
Automotive Repair Business Year End Check Up
At the end of the year and before the start of a new business year businesses take stock of where they stand and make plans for the upcoming year. At this point it’s a good time to revisit some existing business practices and possibly plan to adopt some new ones in order to ensure business…
Growing Your Own Technicians – Video Discussion
Technician Training Discussion – Meier, Truglia, Respaut
The Business Culture at Your Shop
The values and practices shared by the members of an organization are referred to as organizational culture. In a small business the culture is largely determined by the owner. A clear mission and value proposition are the foundation of positive culture. Communication of these objectives creates the culture of the business. And a solid…
Interview – Frank Scandura – Frank’s European, Las Vegas, NV
Implementing Price Increases
Implementing Price Increases Over the years I have seen hundreds, if not thousands of shop owners do irreparable damage to their businesses. This damage occurs when they are mesmerized by the management trainers or consultants who tell them that they can solve all of their problems by raising their prices. At first they are pleasantly…
How to Increase Customer Loyalty – Know What You’re Doing Wrong
How to Increase Customer Loyalty: Know What You’re Doing Wrong For small businesses, customer loyalty is everything — the holy grail. Want to know why your auto-repair business’ customers aren’t returning? The prevailing service center owner/operator sentiment might be that disloyal, wandering-gypsy customers are only looking for lower prices over quality. But we surveyed customers…