Guest Posts
Episode 8 – Write Your Own Paycheck – VIDEO – Jeff Cowan
#Serviceadvisortraining
Building a Strong Culture Is Hard Yet Rewarding and Right For Your Business
Building a strong business culture can be one of the hardest things a business owner can do yet the most rewarding. LISTEN HERE. Culture is one of the key principles in the business that you cannot touch. It’s the soft stuff. For many, it is tough to get your hands around it. This academy panel…
Installing Customer Parts: A Dialogue and Debate
This panel’s perspective is meant to excite a dialogue, to present ideas and concepts to support your decision or to inspire you to take a stand; one way or the other. LISTEN HERE. Tom Ham, Rick White, and Randy Lucyk join Carm Capriotto in this important discussion. Because of the growth rate of e-commerce part availability,…
Episode 7 – Write Service – Write Your Own Paycheck – VIDEO – Jeff Cowan
#serviceadvisortraining
The RIGHT Way to Measure Customer Satisfaction in Your Auto Repair Shop…
The RIGHT Way to Measure Customer Satisfaction in Your Auto Repair Shop… Far too many shop owners don’t measure Customer Satisfaction in their auto repair shops. It’s not that they’re not interested in the results, it’s just that they’re not exactly sure how to do it. Unfortunately, the price they pay for not measuring their…
Digital Marketing Basics for Auto Repair
Digital Marketing is becoming more and more prevalent while the use of print advertising is diminishing. Also with the advent of digital marketing the use of inbound marketing continues to grow. While the basics of outbound marketing were defined decades ago and continue to be refined to this day – inbound marketing is relatively new…
Technician Shortage Solution: Grow Your Own. A Real Life Story.
Eric Svedberg from Automotive Specialists in Virginia Beach, VA is in the AAPEX 17 studio with his millennial technician Rex Cate. LISTEN HERE. The conversation gets deep into the recruitment of Rex (he worked at Panara), his training program, his annual review, and how Eric is integrating Rex into his business. Now four years into the…
Episode 6 – Write Service – Write Your Own Paycheck – VIDEO – Jeff Cowan
#serviceadvisortraining
The last time you actively recruited qualified candidates to fill your bench.
Kevin Vaught, Business Development Coach from Elite Worldwide, Ryan Blair from Blair Automotive and BMP Tuning and Robert Sexton from First Tire and Automotive bring their strategies, tactics and ideas to the discussion. LISTEN HERE. We cover networking, building your pipeline of qualified candidates, and your people as recruiters. They all agree that recruiting is…