Guest Posts
Episode 2 – Write Service – Write Your Own Paycheck – VIDEO – Jeff Cowan
Overloading Your Shop's Schedule
Success in Sales and Life – 15 minute Podcast
Episode 1 – Write Service – Write Your Own Paycheck – VIDEO – Jeff Cowan
A Shop Owner’s Checklist for Creating Team Spirit
A Shop Owner’s Checklist for Creating Team Spirit Regardless of whether you have one or twenty employees, your productivity and profits will both go up if all your employees work together as a team. If you feel that’s not the case in your shop, or if you would like to ensure that you are covering…
Why Great Quality Controls Matters for Customer Retention and Shop Reputation.
A top lesson from three aftermarket colleagues who understand the value and need for a great quality control process. They leave no doubt why you need to adopt and improve your quality controls. LISTEN HERE. A tough love discussion that covers the importance of measuring your QC to help reduce mistakes (we are human we…
Selling Parts Profitably in a More Price-Conscious World
Selling Parts Profitably in a More Price-Conscious World Lately I’ve noticed there are a lot more price-sensitive customers. It is so easy to compare prices online, but many comparisons aren’t fair at all! A lot goes into pricing, so these pricing comparisons are often like comparing cherries and watermelons. Many shops in our industry have…
Why You Shouldn’t Expect Your Customers to Be Loyal
Why You Shouldn’t Expect Your Customers to Be Loyal A few years ago I had the opportunity to interview over forty people for a panel of customers that I moderated. My intent was to discover what drives their decisions in choosing an auto repair shop, and how they make their purchasing decisions. I spent well…
Supplier Loyalty – The Service Professional Perspective
For more on parts suppliers: https://www.automotivemanagementnetwork.com/forums/topic/survey-parts-vendors/ #autoshopvendors
Dealing with a Difficult Employee?
Dealing with a Difficult Employee? When you start to see a pattern in behavioral issues; such as a tech, manager or service advisor coming in late, here are the things you need to consider: 1) If you don’t nip it in the bud it will get worse. 2) Employees need to be responsible for their…