Guest Posts
Customer Retention Strategies for Automotive Repair
Customer Retention Strategies for Automotive Repair Customer retention is a very important factor in the automotive repair business. It’s so important that there are businesses that specialize in this area of marketing specifically for auto repair and act as service providers to auto repair shops. Customer retention efforts focus on encouraging existing customers to return…
The Once-a-Year Shop Meeting That Can Change the Way You Do Business
The Once-a-Year Shop Meeting That Can Change the Way You Do Business If you want to sell more service, drive up employee morale and productivity, and see higher profits, then this is one article you may want to read. I realize that I just made a pretty substantial claim, but I sense that by the…
Episode 11 – Write Service – Write Your Own Paycheck – VIDEO – Jeff Cowan
#serviceadvisortraining
Diagnostic Labor Time Guide
Diagnostic Labor Time Guide courtesy of Kelly (Bennett) the Coach See attachment For more on diagnostic estimating, click here. #autoshopdianostictimeguide
Two Questions Advisors Should Always Ask
What Is the Role of the Service Advisor? – Click here #serviceadvisortips
Episode 10 – Write Service – Write Your Own Paycheck – VIDEO – Jeff Cowan
#serviceadvisortraining
The Leadership Challenge
Tony Adams, Vice President of Operations at Weavers Auto Center in Shawnee, KS, has an inspiring story about change and leadership. Listening to stories like Tony’s, who has achieved success while toughing through challenges and learning from mistakes, can build strength in all who listen. LISTEN HERE. Tony admits to what all good leaders know;…
Episode 9 – Write Your Own Paycheck – VIDEO – Jeff Cowan
Everything You Ever Wanted To Know About Hiring and Leading Millennials
If we are to seed our industry with youth and grow our own, we must look at the Millennial Generation. We must understand how to integrate them and nurture them into our workforce. LISTEN HERE. Every twenty years or so a new generation of workers arrives. For many of us, we raised today’s Millennials or…
Complimentary / Oil Service Vehicle Inspection Sample
Courtesy of Kelly the Coach – see attachment #autoshopinspections