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Episode 18 – The Most Common Mistakes Service Advisors Make – Jeff Cowan

Staying Up on Social Media Mark with the Facebook Changes.

Facebook announced sweeping changes in early 2018. Our Academy panel provides great advice on becoming 2018 ‘Social Savvy’ and improving and changing your social media strategy. LISTEN HERE. Key talking points: You are your brand, your brand is you. Build a sales funnel around the assets you own like your website and your mailing list.…

Cooling System Diagnosis Checklist

Please see attached – Provided courtesy of: Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/ For more on vehicle inspections click here. #coolingsystemchecklist

Podcast: Improve Communications Between the Service Advisor & Technician

Many Problems Are Found in A Lack Of Communications; Therefore Good Communications Can Prevent Come Backs. LISTEN HERE or on your favorite podcast listening app. Improving Communications Between the Service Adviser and Technician with Jude Larson from Valley Repair in Tenino, WA and also with JML Real Solutions, also Darrin Barney, Owner of Barney Brothers…

Episode 17 – Write Service – VIDEO – Jeff Cowan

Episode 16 – Write Service – VIDEO – Jeff Cowan

Rising Above the Competition

The Key to Rising Above the Competition In Competitive Times We all know that vehicles are being built better, they are lasting longer, and the competition for auto repair customers is heating up. Accordingly, shop owners are constantly looking for ways to add value to their services in order to separate themselves from their competitors.…

Successful Shop Marketing – 30 Minute Video

For more on marketing, click here. #autorepairshopmarketing

Operational Planning for Automotive Repair

Operational Planning for Automotive Repair Operational planning can have a major impact on business capacity, sales and profits in automotive repair. Different measurements on the effect of planning on business execution have shown that efficiencies can be increased by 20 percent on more. Efficiency increases result in greater capacity which leads to greater sales and…

Episode 15 – Write Service – VIDEO – Jeff Cowan