Guest Posts
How to Become the Employer of Choice.
You have an opportunity to listen to three of your aftermarket colleagues who will share their perspective on becoming the employer of choice. We opened up some great thinking pathways to help you create and improve your position in the marketplace when it comes to attacking and keeping great talent. LISTEN HERE. Join Ryan Clo…
The Shop of the Future: Are You Prepared? Vision Town Hall Panel
Have you thought about how you will do business in the future? The mission of this panel was to stretch the boundaries and serve up plenty of thoughts, concepts and changes coming that you need to be fundamentally be prepared for. LISTEN HERE. So happy to be able to present this audio recording from Vision…
Motivating Employees for Higher Productivity – 2 Minute Video Tip
For more on employee motivation click here. #autoshopemployeeproduction
Episode 20 – Following the Process – Jeff Cowan
15 Customer Service Tips
15 Tips to Get an Edge on Your Competition See attachment Provided courtesy of ASA Automotive Service Association www.ASAshop.org asainfo@asashop.org 817-514-2900 For more on customer service click here. #autoshopmanagementtips
Vibration Diagnosis – Questioning The Customer Form
Vibration Diagnosis – Questioning The Customer Form Please see attached – Provided courtesy of: Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/ For more on interviewing customers click here. #autoshopvibrationdiagnosis
Your Warranty – A Key to Your Success
Your Warranty – A key to your success If you want to build a successful auto repair business, you will need to strongly consider the length of the warranties you offer. First of all, you need to know your failure rate. The top shops in America have extremely low failure rates in both parts and…
Episode 19 – Manage Your Success – Jeff Cowan
Accept the E-Struggle & Find a Way to Continually Improve Your Journey
Chris Cloutier and I had a great conversation, passionate at times, on entrepreneurialism. Chris is a serial entrepreneur and has some wise words and experience at it. We talk bootstrapping, cash is king, the struggle, trusting your gut, leadership and even salesmanship. LISTEN HERE. Don’t shy away from these topics – the discussion just may…
The Power of Strong Financial Statements
No question that knowing the value of your Profit and Loss Statement helps you grow a strong, viable and profitable company. Many shop owners have not gotten intimate enough with the value of their financial statements. LISTEN HERE. The episode with Maryann Croce from Croce Transmissions in Norwalk, CN, Mark Roberts from Schertz Auto Service…