Guest Posts
Episode 25 – Key to Making an Extra 5-10% Income – Jeff Cowan
#serviceadvisortraining
Podcast: Asking for help. Offering help. Reaching out to help your peers.
Become the fly on the wall at ASA Northwest’s training event, ATE, and listen to an enlightening panel discussion with Butch Jobst, the ASA Northwest Chairman of the Board from B & B Automotive in Aberdeen, WA, Brian Smith the ASA Northwest Immediate Past Chairman of the Board form Gig Harbor Automotive Service in Gig…
Topics Your Shop’s Service Advisors Need to Avoid?
Do you agree or disagree? For more on service advisor guidelines click here. #serviceadvisortips
Heating / Cooling Symptoms Form
Heating / Cooling Symptoms Form – see attachment. Made available courtesy of: Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/ For more on customer symptoms click here. #autoshopsymptomforms
The Value and Future of Technician Training. Episode 318.
Podcast: If you are a shop owner or technician and you on the fence about making a 100% commitment to obtaining 40 hours of training per year, this industry will pass you by. Maybe you already feel it. LISTEN HERE. Listen and learn from Ryan Kooiman, Director of Training at Standard Motor Products, Jeff Masterman,…
Episode 24 – Paying Attention to the Details – Jeff Cowan
#serviceadvisortraining
Your Leadership Style – Transformational, Servant, Situational
A Look at Leadership Styles One of the primary functions of management in automotive repair is to lead. And there are many different leadership styles that can be assumed by an auto repair shop owner or manager. Often in these types of discussions people tend to merge the traits and practices of leaders with those…
The Silent Killer of Auto Repair Shops
The Silent Killer of Auto Repair Shops Over the years I have had the pleasure of watching hundreds of shop owners go to the top, and truly become industry leaders. I have also seen thousands of shop owners that struggle from day to day until they finally either try to find someone that is willing…
Philanthropy on Steroids: CarFest – An Industry Image Game Changer
Mark Colaw has owned Seymour’s Garage since 1985. This episode is about Mark Colaw’s passion: Carfest. This is, by far, the most comprehensive philanthropic event I’ve ever had the pleasure to cover as a podcaster. This event goes miles and miles to improve the image of our automotive repair community and presents the industry in…
The Dreaded Come Back: The Keys To Prevention.
Comeback prevention starts at the front door. It is all about communication. Writing enough information to the technician the better he/she can handle the diagnosis. LISTEN HERE. Comeback prevention starts at the front door. It is all about communication. Writing enough information to the technician the better he/she can handle the diagnosis. To improve the…