Guest Posts
You Can’t Take Percentages to the Bank
You Can’t Take Percentages to the Bank Far too many shop owners are so determined to make a certain percentage of gross profit on each job, that they lose sight of profitability, as well as customer service. I’m talking about the people who judge their success by percentages rather than dollars. These are the shop…
Episode 28 – Training the Know-it-all Service Advisor – VIDEO – Jeff Cowan
Podcast: Looking To Get Out? Candid Talk on Succession Planning. Episode 325.
Busines coach Cecil Bullard joins Carm Capriotto for this interview recorded at ATE in Seattle. A very special interview with a deep conversation on succeeding your business. LISTEN HERE. Statistics reveal that the average shop owner is in their late fifties. A quality succession plan can take 5 to 8 years. There are many great pieces…
Do You Have Control of Your Business Intelligence Data?
Data is king. It is ok to share your data if you know who you are sharing it with? If and when you share your customer database with vendors; what do you want them to do with it and how should you expect them to treat it thereafter? LISTEN HERE. These topics and many more…
Noise and Water Leaks – Customer Interview Form
Noise and Water Leaks – Customer Interview Form Please see attached – Provided courtesy of: Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/ For more on interviewing customers click here. #autoshopnoisediagnosis
Episode 27 – Make Training Part of Your Daily Routine – Jeff Cowan
#serviceadvisortraining
Recruiting Tips for Shop Owners
For more on hiring, click here. #autoshoprecruitingtips
Secrets to Servicing Fleet Accounts
The Best-Kept Secrets to Servicing Fleet Accounts We all know that the industry is continuing to evolve, and you will be seeing your customers less often as time goes on. Accordingly, you will need to find ways to keep your service bays full. One way is through commercial accounts, which we will call fleet accounts.…
Episode 26 – Fearing Your Customer – Jeff Cowan
#serviceadvisortraining
Workplace Organization: Waste. Clutter. Standardize. Improved Efficiency.
5S came from the Japanese and the concept of Kaizen, continuous improvement. 5S is a method to improve workplace organization. The 5S’s are Sort, Set in Order, Shine, Standardize and Sustain. The benefits of 5S help you eliminate waste, and in many cases reduces your steps, minimizes injuries, and removes clutter.Start by finding the simplest…