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WWYD – TPMS?
Someone walks in the front door of your shop, says their TPMS light is on and asks if you can put air in their tires.
In this situation you will have to pull a tech off of something (wash hands, punch off car, etc.), have him bring the car inside (weather nasty) – in some cases get a car out so you can bring this one in, get out some kind of scanner/tool, check for the proper specs, adjust the pressures, deal with the light in some manner (resetting, or could be telling customer to drive it) and bring the car to the front.
Typically at your shop, this would be:
___ Free
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___ .2
___ .3
___ .4
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3 Replies
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Free
Smile
Check psi
Smile
Handshake
Business card -
Free (hot) air all day long. 7/10 times results in repair or replacement of a tire or TPMS related component.
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All they want is their tire pressure checked so I offer free air everyday.
Greet customer warmly at service counter, listen to concern, ask them to pull down to the orange cone outside of last bay door, notify tire tech via intercom to check air pressure and report back if major difference between tires (repair needed?). They slide air hose under door, smile and send them away saying that the light should go off on its own, if not please return for further service.
If they need more than this like pull it in, inspect, repair, reset… be sure to clearly define minimum charge, .3 at least…
Don’t be reluctant to charge a fee, your rent payment depends on it!
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