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Would you consider remote workers for customer support, accounting, office mgmt?
I received permission from Tom Ham to post this question to the group. The topic is about hiring and staffing needs.
As an owner or manager of an automotive service center facing an increase in operational costs, new technology investments and labor shortages, would you consider outsourcing staff positions to a third party staffing company to handle customer service and support, accounting or office management tasks?
For example, you can have an actual remote human that knows all about your business answer incoming customer calls requesting a service appointment and having them enter contact information into your shop management system. They could respond to customer calls asking if you service a specific vehicle make (i.e. Honda) or deliver on a certain service (i.e. do you perform wheel alignments? Do you have a certain tire in stock?). And possibly handle more automotive related questions over time.
Why I am asking this question: The CEO of a staff augmentation company asked if there is an opportunity within the automotive aftermarket for such as service. There is no sales pitch, this firm just wants to understand if there is a market need. That’s all.
This firm would deliver a full-time resource dedicated to your business. The person would be remote. The cost is much lower than a full time employee and the firm would handle payroll, facilities, office culture, cybersecurity, IT, and compliance.
Please respond with your thoughts in this thread.
Thank you.
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