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Vehicle Storage Policy (Free Sample Document from Premium Area)
Qualifications
Vehicle still on premises _____ days after documented notification of completion.
Vehicle still on premises _____ days after documented request to authorize repair, but authorization not received.
Notification
Contact customer after ___ days and inform them of the storage policy.
Contact customer again after ___ days.
Contact customer again after ___ days.
Contact customer every ___ days after that.
Documentation
Document each contact in a note on the RO / invoice:
Type of contact _______________ Time and date _______________
Person contacted ______________ Response __________________
Storage fee
$_____ per day
Invoicing
Create a separate, second invoice/RO for storage fees only.
Abandoned vehicles
1: After 30 days of no contact from the owner and the vehicle is still here, we may be able to deem the it “abandoned” and contact __________ to have it removed.
2: In some situations, a “Mechanic’s Lien” may be appropriate.*Discuss these options with the manager to see how to proceed on each particular vehicle.
Priorities
1: Collect for the repair.
2: Get the vehicle off the premises.
3: Be polite and firm with the customer, try not to make them upset.
4: Collect the storage fees if you can do so fairly easily.
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