• April 12, 2019 at 12:08 pm#87981
    AMN Admin
    Keymaster

    Qualifications

    Vehicle still on premises _____ days after documented notification of completion.

    Vehicle still on premises _____ days after documented request to authorize repair, but authorization not received.

    Notification

    Contact customer after ___ days and inform them of the storage policy.

    Contact customer again after ___ days.

    Contact customer again after ___ days.

    Contact customer every ___ days after that.

    Documentation

    Document each contact in a note on the RO / invoice:

    Type of contact _______________ Time and date _______________

    Person contacted ______________ Response __________________

    Storage fee

    $_____ per day

    Invoicing

    Create a separate, second invoice/RO for storage fees only.

    Abandoned vehicles

    1: After 30 days of no contact from the owner and the vehicle is still here, we may be able to deem the it “abandoned” and contact __________ to have it removed.

    2: In some situations, a “Mechanic’s Lien” may be appropriate.*Discuss these options with the manager to see how to proceed on each particular vehicle.

    Priorities

    1: Collect for the repair.

    2: Get the vehicle off the premises.

    3: Be polite and firm with the customer, try not to make them upset.

    4: Collect the storage fees if you can do so fairly easily.

    Copyright © 2019 Automotive Management Network

    Attachments:
    1. AMN-0419-parking-20170627_102833.jpg

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