Reducing Interruptions – FREE Sample Tip # 221 from Premium Member Area
Interruptions eat away at productivity. Some interruptions are major, but many are minor and accepted as normal in most shops. While interruptions can hinder anyone in the shop, they are more of a problem with technicians who might be in the middle of something.
Stopping them for a few seconds may cause some techs to take several minutes to “reset”. Discuss the policy below at your next employee meeting, then post it at everyone’s work station – including the owner / manager who is often the primary interrupter.
When you are about to interrupt a coworker with any kind of question or other information, ask yourself:
1: Is an immediate interruption necessary right now?
2: Can it wait until a break?
3: Will an IM (instant message) get the job done?
4: Will an email get the job done?
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