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Tip #164 First, do no harm (Sample tip from premium area)
Thoughts on customer follow-up. Phone calls are interruptions today. The sentiment is nice, but I really do not need a thank-you for the car repair when I am juggling three other things. Use email (which means you must get the addresses!). Never use any form letter or form email. I can smell them a mile away. Always be specific. “Is the leak OK now?” Contact must be from the same person who waited on them (signing their name does not count…I can smell that one, too). Add a personal comment. “Hope your trip goes well!” This is not difficult to do if you properly interact with the customer during their visit.
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