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  • The Christmas Tree is up!

    Posted by Tom Ham on November 22, 2012 at 12:17 pm

    The Christmas Tree is up! The fireplace is lit. The U.S. Marines Toys

    for Tots box is waiting to be filled. Then there are the Christmas

    cookies, hot apple cider, and pumpkin spice coffee (along with all of

    our other flavored and regular coffees). You haven’t stopped in lately?

    Well, come on in…we hope to see you soon!

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    gcauto replied 9 years, 6 months ago 3 Members · 4 Replies
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  • gabrielague

    Member
    December 3, 2012 at 7:47 pm

    Hey Tom. The room looks great!! I would love to wait in there. Sorry I

    didn’t introduce myself. My name is Gabe and I’m a student doing a

    research project on Automotive Management. One of the topics I decided

    to cover was customer satisfaction. My question to you is, does the

    environment, or the waiting room, play a big role in keeping the

    customers returning for business? Does a comfortable place make it more

    at ease for customers to wait for their vehicles to be serviced? From

    the looks of your waiting room everyone loves to wait for their car. It

    looks better than some peoples homes. Your help is much appreciated.

  • Tom Ham

    Member
    December 3, 2012 at 11:54 pm

    Gabe…here you go…

    Seven Benefits of an exceptional customer lounge

    Customers are less prone to be rude or angry

    It says that you are better at repairing cars

    It attracts good customers and repels bad ones

    It attracts those good customers who prefer to wait

    Profitable prices are justified and expected

    The pressure from waiters is greatly reduced and often disappears

    You feel better about yourself and your shop; you live there

  • gabrielague

    Member
    December 4, 2012 at 12:15 am

    Thanks for the response Tom! Would you say that having a great waiting

    room says that the company cares for it’s customers?

  • gcauto

    Member
    December 6, 2012 at 2:00 pm

    Tom,

    I love your waiting area and even though our area is much smaller, I plan on sprucing up based on your pictures. I would like to present a much nicer, more welcoming waiting area for our customers comfort. Thank you for sharing!