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The Christmas Tree is up!
The Christmas Tree is up! The fireplace is lit. The U.S. Marines Toys
for Tots box is waiting to be filled. Then there are the Christmas
cookies, hot apple cider, and pumpkin spice coffee (along with all of
our other flavored and regular coffees). You haven’t stopped in lately?
Well, come on in…we hope to see you soon!
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4 Replies
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Hey Tom. The room looks great!! I would love to wait in there. Sorry I
didn’t introduce myself. My name is Gabe and I’m a student doing a
research project on Automotive Management. One of the topics I decided
to cover was customer satisfaction. My question to you is, does the
environment, or the waiting room, play a big role in keeping the
customers returning for business? Does a comfortable place make it more
at ease for customers to wait for their vehicles to be serviced? From
the looks of your waiting room everyone loves to wait for their car. It
looks better than some peoples homes. Your help is much appreciated.
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Gabe…here you go…
Seven Benefits of an exceptional customer lounge
Customers are less prone to be rude or angry
It says that you are better at repairing cars
It attracts good customers and repels bad ones
It attracts those good customers who prefer to wait
Profitable prices are justified and expected
The pressure from waiters is greatly reduced and often disappears
You feel better about yourself and your shop; you live there
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Thanks for the response Tom! Would you say that having a great waiting
room says that the company cares for it’s customers?
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Tom,
I love your waiting area and even though our area is much smaller, I plan on sprucing up based on your pictures. I would like to present a much nicer, more welcoming waiting area for our customers comfort. Thank you for sharing!
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