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Survey – Testing, Inspection, Diagnosis Billing Methods
In most cases for testing/diagnosis/inspection where more than a quick inspection is required, do you:
_____ Charge for both repair and testing, retain the original testing charge, and show each charge on separate labor lines
_____ Charge for both repair and testing, retain the original testing charge, and include them both in a single labor line
_____ Charge for both repair and testing, reduce the charge for testing, and show each charge on separate labor lines
_____ Charge for both repair and testing, reduce the charge for testing, and include them both in a single labor line
_____ Charge for repair, and zero out the charge for testing
Feel free to make additional comments, but please avoid mentioning specific prices and labor rates.
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12 Replies
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__X___ Charge for both repair and testing, retain the original testing charge, and show each charge on separate labor lines
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__X___ Charge for both repair and testing, retain the original testing charge, and show each charge on separate labor lines
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n most cases for testing/diagnosis/inspection where more than a quick inspection is required, do you:
_x____ Charge for both repair and testing, retain the original testing charge, and show each charge on separate labor lines
Diagnosis charges remain on 90% of RO’s, sometimes reduced or rolled in depending upon type of work needed.
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___x__ Charge for both repair and testing, retain the original testing charge, and show each charge on separate labor lines
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Same answer for our shop
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Administrator wrote:
> In most cases for testing/diagnosis/inspection where more than a quick inspection is required, do you:
>
> __x__ Charge for both repair and testing, retain the original testing charge, and show each charge on separate labor lines
>
> _____ Charge for both repair and testing, retain the original testing charge, and include them both in a single labor line
>
> _____ Charge for both repair and testing, reduce the charge for testing, and show each charge on separate labor lines
>
> _____ Charge for both repair and testing, reduce the charge for testing, and include them both in a single labor line
>
> _____ Charge for repair, and zero out the charge for testing
>
> Feel free to make additional comments, but please avoid mentioning specific prices and labor rates.
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___X__ Charge for both repair and testing, retain the original testing charge, and show each charge on separate labor lines
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___x__ Charge for both repair and testing, retain the original testing charge, and show each charge on separate labor lines
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OK. I see where this is going; I have been known to roll testing labor into the repair. Mind you, the total is usually about the same (I don’t cut the price to make the sale, I’m more likely to pad the repair!). But I understand where that “cheapens” the value of the testing that I am now “giving away”, at least on paper. I think I got an inkling of this concept at a George Witt Class – now it is clearer and I promise to try and STOP IT. But I will still run out in the Parking Lot and pull a Code for FREE!
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Hi Steve,
I think I was in the same GR class…
We have a “No Wrench” labor op used for quick free looks. Beyond that we
use mostly a “Level 3” testing (Implying its higher than the non-existent
level 1 & 2)
For the most part they are separate, though can be combined if we think
perception problem is likely.
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If I kick the fuel tank to get the pump to run… line item test fuel pump…. $0.00
If I current ramp the pump, test pressure & volume for my 75 year old “A” customer, I add the test to the pump labor (he doesn’t understand about scopes, etc…)
If I do the same for the 35 year old CPA… It’s itemized seperately, PLUS he gets the printout from the PICO (CPA’s love paper)
So YES all the above (only because I know my customers)
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GREAT Reply Tom!
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