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Suggestions on Scheduling
I am moving from doing everything myself to employing a full-time technician so that I can focus on the other aspects of my business (marketing, customer services, sales, etc).
In the past, I ran by the seat of my pants. I would often schedule work based on car count (although this was loosely done in my head). However, that sometimes that resulted in having 4-6 oil changes spaced out throughout the day and nothing else. I also failed to do inspections on every car, only pointing out obvious problems or only addressing customer concerns.Now that I have the responsibility of keeping a well-paid technician busy with enough flag time to keep his family fed, I would like suggestions on scheduling work.I would like to require a basic visual inspection be completed on every vehicle that comes in. How do I account for that on the schedule? I’m assuming I’ll be able to sell many of the repairs that we find on each vehicle. Furthermore, how should I compensate the technician for the added time he will need to look over every car?Should I simply schedule by car count and hope for the best?Should I ask for only drop-off’s and work to keep a pool of 6+ vehicles in the shop each day?Any suggestions would help…Thanks!
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