• July 14, 2020 at 12:28 am #100891
    Katie Raia
    Participant

    Hi all!

    We recently added a second advisor to our team and I am curious how other shops are handling divvying up the workload. One advisor suggested going by the last digit of the VIN (one gets odd, one gets even) but I’m not sure that would provide an even playing field.

    How do you handle incoming appointments and assigning them to an advisor?

    July 15, 2020 at 1:12 pm #100906
    Tom Ham
    Participant

    If they are on incentive based pay, and if you are having them do basically the same list of tasks, then encourage friendly competition. Service advisor is a sales position and that is how sales positions work best.

    An alternative method is to split up the advisor tasks and have each of them do different things. Example: One does all the estimating and parts ordering. The other one handles all the customer interactions. Each serves as a backup to the other so they are both capable and familiar with all tasks.

    Hope this helps! 🙂

    Tom - Shop Owner since 1978

    2 users thanked author for this post.
    July 15, 2020 at 2:56 pm #100915
    Katie Raia
    Participant

    Thanks Tom! That was my initial thought about the friendly competition too but after a few gripes from the advisors I thought I’d check to make sure I wasn’t being unfair. I appreciate your response.

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