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Shop Management Software
There is some talk about which shop management software one should use,
pros and cons. In your humble opinions, what are the features that are
important to have? What should shop management software do? There are
some obvious features, but beyond that, is there a feature or features
that are really important and why?
Thanks
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4 Replies
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Chris Alvarado wrote:
> There is some talk about which shop management software one should use,
> pros and cons. In your humble opinions, what are the features that are
> important to have? What should shop management software do? There are
> some obvious features, but beyond that, is there a feature or features
> that are really important and why?
>
> Thanks
Many softwares should probably do LESS that what they try to do…because it gets too darn complex.
Make the fundamental, critical operations as user friendly and simple as possible.
If it’s unlikely a feature is going to change or be added…just say so.
Make sure the software works well with the latest technology.
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I agree most are to complicated and try to do to much. need to have good cataloging, easy inventory. keep it simple
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What’s really important is what your needs are and whether one
management system can cover all of them. Most systems have a la carte
options that you can pick and choose. And then there’s whether you want
subscription based or proprietary (in which case you would be paying an
annual fee for anyway). That will also impact any software decisions
you have to make. I would say ask yourself – “What do I need?”
specifically, and then go from there.
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Able to search customer history easily, System that is easy to learn
and use, has technician reports for billed hours, Will not let you
close out an invoice unless your parts costs are listed, technician #
entered and mileage entered. Easy to add information too like email
addresses, can designate a time period that you want a printout of and
address labels for newsletters, able to add shop supply percentage and
epa percentage , easy to change labor rate amount.
Safety system so only administer can reopen a repair order so someone
cannot reopen it and change the amount and take the extra cash.
just some of the things that are important to me and I have been using
Master Repair by Summit Ordering System for over 18 years
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