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  • Shop Management Software

    Posted by Anonymous on December 9, 2010 at 11:25 pm

    There is some talk about which shop management software one should use,

    pros and cons. In your humble opinions, what are the features that are

    important to have? What should shop management software do? There are

    some obvious features, but beyond that, is there a feature or features

    that are really important and why?

    Thanks

    roebigd replied 11 years, 1 month ago 4 Members · 4 Replies
  • 4 Replies
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  • Tom Ham

    Member
    December 10, 2010 at 4:55 pm

    Chris Alvarado wrote:

    > There is some talk about which shop management software one should use,

    > pros and cons. In your humble opinions, what are the features that are

    > important to have? What should shop management software do? There are

    > some obvious features, but beyond that, is there a feature or features

    > that are really important and why?

    >

    > Thanks

    Many softwares should probably do LESS that what they try to do…because it gets too darn complex.

    Make the fundamental, critical operations as user friendly and simple as possible.

    If it’s unlikely a feature is going to change or be added…just say so.

    Make sure the software works well with the latest technology.

  • Tom Knapp

    Member
    March 24, 2011 at 11:22 pm

    I agree most are to complicated and try to do to much. need to have good cataloging, easy inventory. keep it simple

  • bay-master

    Member
    May 9, 2011 at 4:01 pm

    What’s really important is what your needs are and whether one

    management system can cover all of them. Most systems have a la carte

    options that you can pick and choose. And then there’s whether you want

    subscription based or proprietary (in which case you would be paying an

    annual fee for anyway). That will also impact any software decisions

    you have to make. I would say ask yourself – “What do I need?”

    specifically, and then go from there.

  • roebigd

    Member
    May 10, 2011 at 8:30 pm

    Able to search customer history easily, System that is easy to learn

    and use, has technician reports for billed hours, Will not let you

    close out an invoice unless your parts costs are listed, technician #

    entered and mileage entered. Easy to add information too like email

    addresses, can designate a time period that you want a printout of and

    address labels for newsletters, able to add shop supply percentage and

    epa percentage , easy to change labor rate amount.

    Safety system so only administer can reopen a repair order so someone

    cannot reopen it and change the amount and take the extra cash.

    just some of the things that are important to me and I have been using

    Master Repair by Summit Ordering System for over 18 years