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Preventing the Wrong Parts Dance
Here comes the tech and the dance begins – “These parts are wrong.” To clarify, these are the parts that were handed to this tech 4 hours ago. He just now opened the box and found out they are incorrect.
Of course, if it has been covered once, it has been covered 100 times that techs need to make sure the parts are correct as soon as the parts are given to them. But, for whatever reason, that seems to be a difficult thing to do.
What is the policy and procedure at your shop to prevent the dance?
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