Parts Ordering for the Fastest Arrival (Free Sample Document from Premium Area)
1: When it appears that a part that we typically get the same day will not be arriving the same day, ask the vendor how we can get it the same day.
2: When it appears that a part that we typically get the next day will not be arriving the next day, ask the vendor how we can get it the next day.
3: After the customer has selected and authorized which repairs we are going to do, but it appears that getting a part here fast may involve additional shipping cost, ask the customer if adding shipping charges are OK with them if it means getting the car done faster.
4: Develop “estimated shipping cost notes” for determining the approximate cost of faster shipping with each vendor. Record the information in the vendor notes.
Example: “Typically $20 to $30 for next day arrival.”
5: Get in the habit of selling extra shipping charges (when appropriate and when the customer is open to it) to get the parts here faster, which ultimately generates happier customers and higher sales.
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