HOW SOON CAN I BRING IN MY CAR? (Sample Document from Premium Area)
1) The following policy is our goal. If we cannot hit this goal almost always,
we need to develop ways to do so consistently. All ideas and suggestions are
2) Broken car – Now.
We will get at least a brief look at it within 24 hours or less. The quick look
can be a 5-minute assessment.
3) Unbroken car – Maximum 48 hours to get an appointment if requested.
We want every car inside our shop as soon as possible. If they are perfectly
OK with more than 48 hours and we are not losing that appointment or
repair opportunity, it can be longer. However, the longer away the
appointment is, the greater the chance it will go away for some reason. All
delays reduce the income of at least three people.
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