How Much Should Your Advisor Tell That First Time Customer?

[Site Administrator / Forum ModeratorKeymaster]

#serviceadvisortraining

AutomotiveManagementNetwork.com
tom@automotivemanagementnetwork.com
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[benzfxrParticipant]

100% of the cars are inspected 100% of the discovered work is estimated 100% of the estimate is presented to the customer

https://www.linkedin.com/pulse/why-every-car-should-inspected-frank-scandura/

 

[Pfseeley442Participant]

I agree to full disclosure,  qoutes, but a first time customer should be treated a little differently,  I will have a discussion about the severity of the work needed, and prioritize the work. And explain why your shop is the right place for them and proper inspections are a part of what you do for no additional charge, and it will help to keep thier car in top running condition.

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