How Much Should Your Advisor Tell That First Time Customer?

[Frank]

100% of the cars are inspected 100% of the discovered work is estimated 100% of the estimate is presented to the customer

https://www.linkedin.com/pulse/why-every-car-should-inspected-frank-scandura/

 

[Paul Seeley]

I agree to full disclosure,  qoutes, but a first time customer should be treated a little differently,  I will have a discussion about the severity of the work needed, and prioritize the work. And explain why your shop is the right place for them and proper inspections are a part of what you do for no additional charge, and it will help to keep thier car in top running condition.