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Home Forums Training – Webinars, Podcasts, Videos, Events How Much Should Your Advisor Tell That First Time Customer?

  • Frank

    Member
    December 4, 2018 at 10:33 pm

    100% of the cars are inspected 100% of the discovered work is estimated 100% of the estimate is presented to the customer

    https://www.linkedin.com/pulse/why-every-car-should-inspected-frank-scandura/

     

  • Paul Seeley

    Member
    December 5, 2018 at 10:08 pm

    I agree to full disclosure,  qoutes, but a first time customer should be treated a little differently,  I will have a discussion about the severity of the work needed, and prioritize the work. And explain why your shop is the right place for them and proper inspections are a part of what you do for no additional charge, and it will help to keep thier car in top running condition.

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