- April 10, 2017 at 6:55 pm #24731
What processes/systems/software do you have in place to get Google, Facebook, and/or Yelp reviews for your shops? How successful are these methods?April 11, 2017 at 11:46 am #24756
If you make a solid effort to politely ask customers for reviews, you will get all you ever need. Now, some people just aren’t comfortable doing that. In that case you hire one of the auto repair specific marketing companies (see directory on home page on this site) and they will do it for you.April 19, 2017 at 12:26 pm #24896
No to rehash what Tom said, but maybe a bit more info. I use a CRM company (I have used them all and personally prefer Kukui) to integrate our numbers, appointments, web presence and reviews. They send automatic appointment reminders, text and email followups per my preset criteria, i.e. new customers and not zero dollar RO’s. I know I could send my own followups but I find it well worth the money to hire someone else to handle and track that. Frees me up to run a business. I thank our customer’s as always when we close out the RO and let them know they will be receiving an email requesting a review of our service. That’s it. If I forget or get too busy to remind them, they’re still getting an email to followup and thank them with a review request attached. We are diligent about getting emails for ALL customers and responding to reviews good and bad. Some poeple don’t want to give you an email but I present an intake form at first visit and for an anual update, ask them again when writing up the RO if its not written, then explain that we don’t spam them or sell they’re info but it does allow us to get them quotes and a special a couple times a year. Finally, if no email, at close I ask again and explain my software will continue to hound me (I have it set up that way) if I don’t have something put in. Most people will provide it after the third request. It has let to over 500 Google certified 5-star reviews for my business in just over 6 years. Good luckApril 26, 2017 at 9:25 am #25013
We use DemandForce to send an email day after service. Does not go to google, YELP, etc. Disappointing. Just learned about a company called PODIUM at our latest Tire Pros meeting. Will be doing a demo with them soon.April 26, 2017 at 1:10 pm #25020
I give them a P&P (Postcard & Page) card. Here’s the article that turned me on to the concept about 3 years ago. It says it a lot better than I can.
April 26, 2017 at 2:28 pm #25026
- This reply was modified 4 days, 9 hours ago by amnmoderator.
We use a business size card that drives the customer to our review site on google using a custom domain pointed at our google review site and opens the review box as described above. We also use textbox to “text” customer review requests using the shortened url feature from google, which accomplishes the same. See the google instructions at this url:
Pay attention to the “Tip” to see the shortened url instructions
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