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handbook service advisor/writer
I am looking for a new service person been running shop as I go along (I know it’s wrong) so now I could use some help setting up a handbook .
Thanks
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2 Replies
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Wayne,
Just seen this, sorry! Just make sure they have two jobs and two jobs only, Customer Service and Sales!!
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We have a general shop policy handbook for all employees but not one just for SW. Are you planning on hiring one w/o experience and need something to guide him/her? I agree completely that they need to have Sales and Customer skills. It may be obvious but nothin’ happens until it is sold.
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