If your guy is dead set on leaving when he finds a job, you must protect your company and replace him as you find someone. The bigger question is, do you replace one of the journeyman or the guy that you think may leave? With him being with you that many years and is as down to earth as you say, I would pull him in the office and talk it over w…[Read more]
We used to go by the numbers for accessing our advisers, now we add the history tracking for customers. If you notice non-repeat customers, you usually have an issue at the write-up desk.
I personally call customers that do not return, talk with them, ask them for their business and find out what they didn’t like about our shop. It takes ti…[Read more]
We have a different approach, we charge 1 hour for diag, but we let the customer know, if the repairs are done by us, we ‘roll’ that diag into the repair cost. I have a couple of very good ‘ole school’ technicians that other shops used to send over customers for diag, then they do the repair. This practice stopped that in it’s tracks. On…[Read more]
Ok, I’m the dealer, don’t throw rotten veggies at me!! Probably different in our area that others, but many of the local shops bring their customers vehicles to us for recalls and warranty work. We work very well with the local shops or atleast 95% of them. We cut our door rate by 50%, wholesale parts and work with them any way we can, as they…[Read more]
We have a female Lube Tech, and looking for a couple just like her!! No problems in a year, or atleast nothing I am aware of or has come across my desk. The girl is tough, can run with the best of them, and pays much better attention to the details IMHO!
As of now, , , , he is turning hours, going to school and has a somewhat descent attitude as compared. Had the “talk” and hopefully he will keep it up. Sent him home a couple of days to decide whether he wants to work here, that seemed to be the ticket
to the change in attitude anyway.
Thanks and I’ll keep yall up to date.
Very informative site btw!