-
Growing Revenue and Profitability
Hello– we are a 20 bay, 9 technician shop near Springfield, Massachusetts– we offer most standard services for repair currently. We’re always looking for ways to better support our customers — based on your experience, are there any products, services, or conveniences you’ve seen (or offered yourself) that not only made vehicle care easier for customers but also helped drive revenue or profitability for the shop?
Could be the result of technological advancements or something non-tech related, but innovative that you’ve seen work really well!
-
2 Replies
-
How about this?
In 2024, our average time from a car arriving to the car being parked, invoiced, and ready to pick up was 32.5 hours. We market “Get Your Car Back Faster!” Is that something you have nailed down already, or could it be improved? We are always trying to lower that number – like turning tables in a restaurant. Whatever your number is now, what could you do to lower it? HTH! 🙂
Log in to reply.