Frustrated employees and communication
Hello everyone Im fairly new to this forum but have received a lot of wonderful information. I was curious on everyone’s input for this topic.We are a fairly small shop but have been growing pretty quickly this past year. We have expanded with new employees. The frustrating thing for me as the owner right now is, communication. I have technicians who want this flawless service writer and I have a service writer who is asking questions that dont make sense and or seems to be squirrel hunting all day. The service writer is a former tech and knows the manufactures we work on but it seems ever since he went into this role he forgot everything he knew? As far as technicians I feel like they want this service writer thats perfect no flaws which seems to be impossible to find. Do any of you have training or any information on how to handle this. Its becoming very frustrating and debating on just a whole staff overhaul at this time…..