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Comeback / Recheck Report Form (Free Sample Document from Premium Area)
Customer: _________________________ RO#: _________________________
Technician: ________________________ Advisor: ______________________
Date: _____________________________What was done to recheck the symptom(s) after the previous repair was done?
_______________________________________________________________After symptom was rechecked, was it (circle one):
Worse Same A little better Much better Completely goneIf the symptom was not completely gone, how was this documented and covered
with the customer, and what was the result? _______________________________
______________________________________________________________What was the complaint when the vehicle came back? _________________________
______________________________________________________________Did the tech observe the symptom with the customer? Yes No
What was found? ___________________________________________________
________________________________________________________________Why did this occur? __________________________________________________
_________________________________________________________________What was done during this visit to correct it? _________________________________
_________________________________________________________________At the conclusion of this visit, was the symptom (circle one):
Worse Same A little better Much better Completely goneAt the conclusion of this visit, was the customer (circle one):
Happy OK Unhappy Extremely unhappyWhat could have been done to prevent the comeback and what should we do to
prevent it from happening again? – Use the other side of the form if needed. __________
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