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Books for Service Advisors?
What is your favorite book to give a new service advisor?
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1 Reply
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Books For Service Advisors and Managers
The Customer Service Revolution
John R. Dijulius
Never Split the Difference
Chris Voss
Customers for Life
Carl Sewell
How to win friends and influence people
Dale Carnegie
Integrity Selling
Ron Willingham
Selling the Invisible
Harry Beckwith
Your Perfect Shop
Hunt Demarest
https://paarmelis.com/your-perfect-shop-book-download/
Who Moved My Cheese? An A-Mazing Way to Deal with Change
Spencer Johnson (Author), Kenneth Blanchard (Author)
It’s Your Ship: Management Techniques
D. Michael Abrashoff
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