ACDelco Warranty Coverage – You won’t believe this one.
A gentleman from our local area is out of state when his older 200K+
Suburban quits running. The truck needs a fuel pump. He ends up at an
“ACDelco shop”. Pump replaced and away he goes.
Soon after he has returns home the fuel gauge ceases to function. He
does a bit of research and decides that the cause is likely related to
the fuel pump. We sell a number of product lines including ACDelco. He
calls and makes an appointment (extremely polite and professional guy…
the kind you wish could train your staff).
We test and find the fuel pump is the likely cause. We get a bit ahead
of ourselves and drop the tank since this seems like a slam dunk deal.
Once dropped, the label indicates the pump is a brand “X”…in other
words, not ACDelco. I do not know exactly what transpired at the other
shop, but I do know the customer left there 100% convinced he received
an ACDelco fuel pump. So, the phone calling begins….to the other shop,
to ACDelco, the customer, brand “X” and so on.
Brand “X” will give our customer another pump when he returns the old
one. Will they pay a labor claim? Forget it. Ditto for the other shop.
After several phone calls back and forth between the ACDelco and the
customer (who has no apparent special influence or connection with
ACDelco), ACDelco calls us and tells us to install a brand new
ACDelco pump for which they will pay us full retail parts, labor, tax
and whatever else is needed. Installation is completed and we get paid
via ACDelco credit card the same day.
So, what story do you have of beyond expectations great warranty