-
#77 Wait Appointments Stink (Sample Tip from Premium Area)
At least, that’s the sentiment of many in our industry. However, many shops have found wait appointments to be a huge opportunity. Instead of seeing them as interruptions, systems are created to deal with them efficiently and profitably. It is far easier to sell a customer a service face to face (with the car handy to look at) compared to over the phone. Ask what you could do to address the problems that you now have with waiters, and then put systems in place to keep customers from wandering off to the shop up the street that is happy to have them wait.
-
1 Reply
-
We stopped doing waiting appointments after the pandemic. We learned we were more efficient without having to stop a job or wait for an appointment to show up. Most people are cool with it; if they aren’t, there are plenty of other places they can go. We have drop-off appointments only. We offer 1/2 day service for certain vehicles (oil changes on newer vehicles), but most people figure it out.
Log in to reply.
