Automate Everything (Free Sample Tip # 73 from Premium Member Area)
In a typical repair shop, the staff spends too much of their day dealing with problems which have been dealt with before (and will occur again) due to the lack of simple systems that prevent the problems from happening in the first place. The loaner car is not completely ready for the customer because there is no assigned and scheduled procedure to make sure that it is always ready to go. Of course, there are dozens of similar issues, each consuming valuable staff time and killing efficiency. When a common problem occurs, note it, and create a simple system to deal with it. Then put it in place and watch as the staff becomes less stressed and more productive.
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