What could you do when a customer walks in your front door that would make their day?
Forget that you have an auto service shop or even a business of any kind. Someone is about to enter the room. How can you improve their day? How can you make the experience that they are about to have the high point of their day?
Everything in their day so far, and after they leave, will likely be just OK or maybe not so great. It would not be all that hard to beat out all those other experiences if you put a little effort in it.
So, what could you do? Do it consistently and you will lock in many customers.