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Tip # 111 – THANK YOU, THANK YOU, THANK YOU! (Free Sample Tip from Premium Area)
Everyone likes to be thanked and that certainly includes your customers. Always make a point of communicating a sincere thank you to anyone picking up their car. They could have gone to dozens of shops, but they chose you. Next, some type of thank you follow up is in order. It could be an email, regular mail, a phone call or maybe a text message. A common mistake is to think that people get tired of you “bothering them”. There may be a few here and there, but the vast majority who appreciate it offsets that quickly. All that thanking may get old to you as you do it over and over, but your customers only hear it from you once in a while. They know which businesses appreciate them. Keep thanking them and never stop!
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